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Job Title: Customer Support Specialist
Company: Odla
Location: Remote
Job Type: Full Time
About Odla:
Odla is a digital consultancy that provides strategic support and guidance to consumer brands embarking on their digital transformation journey. We work with clients to identify key metrics to grow and scale their business while providing the tools needed to help them emerge as leaders in today's connected world.
Job Description:
We are seeking a dedicated Customer Support Specialist to provide exceptional customer service in support of our company's products and services. The ideal candidate will be able to effectively handle queries, complaints, and provide necessary assistance to our clients.
Responsibilities:
1. Respond to customer inquiries via phone, email, and chat, providing a timely and effective response.
2. Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting the best team to support in finding solutions, and following up to ensure resolution.
3. Maintain customer records by updating account information in the database.
4. Contribute to team efforts by accomplishing related results as needed.
5. Work closely with other departments to resolve customer issues effectively.
6. Provide feedback on the efficiency of the customer service process.
7. Stay informed about new products and services to accurately and efficiently handle customer inquiries.
Qualifications:
1. Proven customer support experience or experience in a similar role.
2. Strong phone/email contact handling skills and active listening.
3. Familiarity with CS chat systems and practices.
4. Excellent communication and presentation skills.
5. Ability to multi-task, prioritize, and manage time effectively.
6. High school diploma or equivalent; college degree preferred.
Why Join Odla?
At Odla, we provide opportunities for our employees to learn, grow, and develop their skills. We promote a culture of innovation and collaboration, and we value fun and playfulness. We believe in openness, fairness, and treating all employees with respect. If you're someone who enjoys challenges and is not afraid to step out of your comfort zone, you'll fit right in at Odla.